I oversee products for SMBs with the Customer Experience & Design team at Mastercard Foundry. I lead a global multi-disciplinary team of designers, researchers and strategists, whose goal is to create and scale differentiated experiences to fuel Mastercard’s business.
Passionate about leading a team in the planning and implementation of strategic end-to-end CX and design processes, bringing a collaborative approach to design-led problem solving.Mentoring is central to my approach, finding satisfaction in nurturing acreative culture that encourages curiosity and innovation.
Mastercard, Bristol Myers Squibb, Accenture, Merck, Everlane, TK Maxx, Australian Institute of Marine Science, Jameson, National Lottery, Dublin City Council, Guinness, Irish Government, Coca-Cola, Tourism Ireland, Vodafone, Google, Allied Irish Bank.
Director, Product Experience Design
Mastercard / Feb 2022 - Present
Experience Design Lead / Fjord @ The Dock / 2019 - 2022
Design Lead / Art Director (Consultant) / TBWA / McCann / Huskies / Folk Wunderman Thompson / Boys and Girls / Javelin and more... / 2012 - 2019
Design Lead / Folk Wunderman Thompson (RMG) / 2010 - 2012
Digital Designer / Huskies / 2007 - 2012
Digital Designer / Muzu / 2006 - 2007
Digital Designer / Clemenger BBDO / HeyDay / 2005 - 2006
Focused skills / design, strategy and research leadership leadership, people & project management, mentoring, coaching, CX and design strategy, interaction design, visual design, product design, UX research, collaborative ideation, design systems, design thinking.
Supporting skills / service design, systems design, animation, workshop facilitation, art direction, branding, creative coding, generative art, HTML/CSS.